FAQ

Here is a list of my most frequently asked questions along with processing times and return info!

How it works

One of a Kind Collections

Once a month I whip up handmade one of a kind pieces. There are normally around 20-40 pieces in these collections. They are unique and exactly that, one of a kind!

Made to Order Pieces

Every season I create made to order designs that stay on the website until my stock (usually stones) runs out. My made to order pieces are generally released with the one of a kind collections!

How can I view upcoming collection pieces?

All previews are posted on my Instagram and Tik Tok account! Instagram Link // Tik Tok Link

The day before the drop I will have previews with sizing and measurements/weight on my Instagram stories as well!

I see a piece I love but can’t find it on your website?!

Some of my pieces tend to go quickly so I recommend hopping on my website a few minutes before the drop to snag the piece your heart is set on! If you see a piece from a previous collection and it has sold, reach out to me as I offer customs!

Do you offer ring resizing?!

I do and its on the house!! Most of my rings are made specifically for ring resizing options. Each ring listing will state if the ring can or cannot be resized!

If you see a ring you love and want it resized, leave me a note at checkout or email me at charne@metalmaidenjewelry.com with your preferred ring size!

Do you offer any chain extenders?

I do and it’s free as well! If you see a necklace and would like an option to have an extender soldered on, leave me a note at checkout with your preferred inches. I can do up to 4 inches.

Do you offer any one of a kind rings in finish in your size?!

I do!! It will be listed on my story previews on instagram, also in each listing title & details section! Please leave me a note at checkout for your desired ring size or I will email you inquiring on your perfect size after the order is placed!

Do you offer customs?

I do! I offer 5 slots a month on customs. Customs always take priority so these pieces I start immediately and generally have a 2 week turn around time! If you’d like more info click HERE!

I will not recreate a piece another jeweler has created! All pieces will be created between me and you with our unique style combined!

After purchasing FAQ’s!

Processing Times

One of a kind pieces ship within 7 business days allowing me time to give it a final polish and package it with love before sending it off to you!

Made to order // pre-order pieces ship between 2-3 weeks. All of my pieces are completely hand forged, meaning I melt my own silver and roll them into sheet & wire so the process takes a bit longer than sourcing these materials from reputable suppliers. When you place a made to order or pre-order order, I like to get started on it immediately so I can get it out to you as soon as possible!

Shipping

Once your order is processed you will receive a tracking number via email. Please be aware that processing time is not integrated with the shipping option chosen. Processing time still applies to each order!

What shipping services do you offer?

I offer a few options! The main option is flat $5 priority USPS shipping. I also offer UPS ground!

Does each package come with insurance?

Yes! Every package that leaves my studio has insurance included. I keep an eye on tracking of each order as well and if you notice your package hasn’t moved for a few days, contact me IMMEDIATELY and I can help you in filing a claim! I am not responsible for lost or stolen packages but can help you in receiving a claim for any lost & stolen packages!

Do you ship worldwide?

I do! I ship all over ❤︎ If you do not see your country or region in checkout, please DM me on instagram or shoot me an email at charne@metalmaidenjewelry.com so I can add/fix it!

International orders/customers are responsible to pay any taxes or customs that your country requires.

Returns

All collection pieces are final sale! If you have difficulty with your ring size, bracelet/cuff sizing, or necklace length, please email me at charne@metalmaidenjewelry.com and I would love to help you in finding the perfect size!

I am more than happy to replace a piece with a new one on a case by case basis. Please email me if you experience any issues with the piece you ordered!

Pieces listed as “finish in your size” is final sale!

Can you fix a piece I received from a different jeweler?

I strictly only work with pieces I have personally made myself. Most jewelers offer repairs so please reach out to the original artist with any issues you may have!

CONTACT ME

Fill you the form below with any questions you may have or email me directly at : CHARNE@METALMAIDENJEWELRY.COM